We always try to restock popular products, it all depends on if the brands have any stock to provide us with. When it comes to limited releases however we normally don't get restocks.
If you sign up to our newsletter you'll be the first to know about any re-stocks and other useful release information.
Yes - all the products shown on the website are in stock in either our Central Warehouse or one of our stores. We have a fulfilment rate of 99%. In the unlikely event that a product you have ordered is out of stock you will be notified of this by our Customer Service team via e-mail and refunded immediately.
If you are looking to cancel your order then send us an e-mail on email@example.com, please type in ”Cancel” in the subject section followed by your order number. Bare in mind we can not guarantee that your order will be cancelled if you send us a cancel request, however if your order hasn't been processed by the time we handle your cancel request we're normally able to cancel it.
There can be various reasons to why an order gets cancelled. The most common reason is that the product you have ordered wasn't actually in stock and should not have been available on our website. If we have to cancel an order we always send an e-mail explaining why it has been cancelled. If you by any chance haven't received an e-mail with an explanation after your order has been cancelled then please contact our Customer Service on firstname.lastname@example.org.
We are using multiple courier service.
Orders to Sweden will be delivered with Schenker Privpak.
Orders to the rest of the world are delivered with UPS.
We will send you a confirmation email regarding your courier service and tracking no.
We always try to ship your order within 1-5 business days from that you've placed it. Usually, if you place your order before 09.00 AM GMT+1 we will ship it the same day, this is however not a guarantee. Orders placed on weekends and holidays will be shipped the next business day.
You'll normally receive your order within these time frames (counted from the first business day after you placed your order):
Sweden: 10-15 business days
Europe: 10-15 business days
Asia: 8-10 business days
Rest of the world: 10-15 business days
Due to the currently COVID-19 pandemic, delivery may take longer than usual due to disruption in travel
By working with our partner and consolidating shipping with other vendor, we offer free delivery to all countries that our item is made available to.
Those countries include United States, New Zealand, Australia, Canada, Spain, Italy, Sweden, Denmark, Norway, United Kingdom, Germany and Asia.
We can only update your shipping address after your order has been shipped. Send us an e-mail with all the necessary details to email@example.com after you have received your shipping confirmation e-mail and our Customer Service team will assist you. Please bare in mind that we can not guarantee that your shipping details will be updated before the first delivery attempt. It's also not possible to change the delivery address to a different country and for US based customers we can not change to an address in a different state than what was applied when the order was placed.
We ship to most countries in the world. However due to different circumstances there are some countries that we don't ship to.
You can choose what country you want your order delivered to at the Check Out section after you have added a product to your cart. If we don't ship to your country it will say "Unfortunately, we are not shipping to your country at the moment."
Shipping on returns that aren't faulty is to be arranged and paid for by the customer, in accordance with our terms for returns. Please email us at firstname.lastname@example.org. Then pack your goods so that they are protected and if you're returning shoes then please remember not to damage the shoe box with tape, writing, shipping labels etc.
Our warehouse return address is:
348 Balestier Road,
18-03, Singapore 329778
We will process your return ASAP after we have received it. Depending on the current volume of returns being processed this can take up to 2 weeks.
You will receive an e-mail from us as soon as your return has been processed and depending on your bank/choice of payment, your refund will be made available for you within a few days.
If a product is ordered through a company that offers another delivery option than us (a third party forwarding company or a so called Proxy service) we only take responsibility for the delivery to the carrier. If a parcel is lost after UPS has delivered it to your carrier you will have to file a complaint with the company you have used for this service.
If one or more products from your order is missing, make sure NOT to throw away the parcel you received. Send us an email explaining what products you are missing and take a couple photos of the received parcel. Make sure you capture all sides of the box and everything in it, also the shipping label needs to be fully visible in one of the photos.
Mother 1999 has sold sneakers and clothes since 1999. All products that are sold on our website comes directly from the manufacturer without any middlemen. We currently have physical stores in Tokyo, Shanghai, Taipei and Singapore
Unfortunately we do not price match. In order to receive sale price on a product the product must be part of a ongoing sale and the sale price only applies during the sale period. We also do not price match other retailers prices.